FAQ

We want you to be completely satisfied with your Lunya purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer free shipping on all U.S. returns. Lunya accepts returns of unworn/unwashed items within 30 days of your ship date. We've made it simple for you to initiate an online return here.

International orders are not eligible for return or exchange at the current time.

A return must be requested 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return. International orders are not eligible for return or exchange at the current time.

Please note: For all U.S. orders, original shipping and handling charges are not refundable, however if you need to return your item, the return shipping is on us!

You may be making a huge mistake, but no worries, we got you. Select the item(s) you're sending back and request a refund. You will receive an Instant Refund code in your email that can be used towards any purchase at lunya.co, paying any remaining amount due with an accepted payment method.

Print your return label and mail back the original item with the packing slip included inside the package. Your package should only include items listed in that particular return packing slip. If you received your order in one of our ‘Good For…’ shipping bags, we made those conveniently re-sealable so you can use that to ship your return back to us. Once received, we will refund the full balance or any remaining balance in your Instant Refund code back to your original payment method.  

Sweet—you’re making the right call.  Simply select the item you're sending back. You will be prompted to select a new size and color. After that, print the provided packing slip and return label and mail back the original item. We will ship the new item to you right away.

Great call. Select the item you are sending back and request a refund. Use the provided Instant Refund code (it's just like a gift card code) to buy any new item.  Next, print your return label and packing slip and mail back the original item.  Once received, we will refund any remaining balance to your original payment method.

No problem! We are happy to allow you to make gift returns. Enter your order number, zip code of where gift was shipped, along with the name of the person the order was originally shipped to. This information can be found on your gift receipt/packing slip. Enter your email address and we will send you a return prepaid return label. Need help? Email happiness@lunya.co and we will gladly track down details.  

If you aren’t sure what you want, we can issue you a store credit that can be used online or in-store. That credit will never expire so you can take your time deciding what you would like instead. 

Just need to exchange a gift? After selecting your return item(s), we will send you a return label and Instant Refund code.  Use the code to place a new order and we will send it right away. Use your Instant Refund code any way you like! The Instant Refund code is just like shopping with a gift card. For a higher priced item, you can pay the difference at checkout.  

Please allow 3 - 8 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.

If you receive an item that you believe is damaged or incorrect, please reach out to our customer happiness team immediately by emailing happiness@lunya.co.

All orders are fulfilled within 1-3 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Currently, we offer free ground shipping domestically to the U.S. (including Alaska and Hawaii) on orders over $200. For orders under $200, there is a domestic flat-rate shipping charge of $5. We now ship internationally for a flat rate fee of $10 to Canada, Australia, the U.K., and some of the EU (France, Germany, Italy, Ireland, Spain, and the Netherlands). If we do not ship to your country, email happiness@lunya.co and we'll see what we can do. Please note that international customers are responsible for duties and taxes upon delivery.

We use FedEx for all orders. Ground shipping for all U.S. orders may take up to 5-8 business days to arrive from the day you receive your shipping confirmation. International orders may take up to 8-12 business day to arrive from the day you receive your shipping confirmation.

Yes! We offer FedEx 2-Day Shipping for a $18 flat rate. Any orders placed after 12pm PT will begin fulfillment the following day. Orders placed Thursday after 12pm PT will not be shipped over the weekend. They will instead be shipped out on Friday and delivered the following Tuesday. For all orders placed on Saturday or Sunday, orders will be shipped out the following Monday and will be delivered that Wednesday.

Please note that while we prioritize these orders, there still may be a processing time of up to three days before your order is shipped. Additionally, the holiday season may impact delivery times.

FedEx Overnight Shipping is available for a $40 flat rate.

For all International orders, no expedited options are available for the time being.

While we totally empathize (believe us—we love our PJs too), due to internal shipping issues with our carrier that are beyond our control, arrival times are not guaranteed and shipping costs are non-refundable.

Oh no! Please file a claim with the shipping carrier first, then shoot an email to happiness@lunya.co letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

If you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products. For any additional questions, email us — happiness@lunya.co. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!

We want to speak to you too! Email us at happiness@lunya.co with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Come visit our showrooms. We would be more than happy to assist you and help you find your perfect sleepwear.

The Bedroom, Los Angeles

1032 Broadway, Santa Monica, CA 90401

Monday - Friday: 9am - 7pm

Saturday: 10am - 5pm

Sunday: 11am - 5pm

The Bedroom, New York

255 Elizabeth St., New York, NY 10012

Monday - Saturday: 11am - 7pm

Sunday: 12pm - 6pm

The Bedroom, Brooklyn

242 Wythe Ave. Suite 3, Brooklyn, NY 11249

Entrance is on N 3rd St.

Monday - Saturday: 11am - 7pm

Sunday: 11am - 5pm

Sure can! Host a shopping party or event in our modern Santa Monica showroom. Wine, light bites, friends, sleepwear and shopping—all the good things! Contact events@lunya.co to schedule.

Talkable is our referral program. If you love Lunya and think a friend would too, you can send them a $20 code via email to spend on their first Lunya order. When they successfully apply their discount code at checkout, you will receive an email with $20 for yourself to redeem on any future order. You may send codes to as many friends as you want and will receive a $20 reward for each friend that makes a first purchase using their code. Please note that these rewards are not stackable; only one $20 code may be applied per purchase.

GIFT BOX DETAILS

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