Free ground shipping on U.S. orders $200+

Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

FAQs

We might have already read your mind. (Feel like taking a nap? We knew it).

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products. For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!

Where can I go to try on things?

Okay, so shopping is looking a little bit different these days. Good thing we have certified stylists on hand ready to help you find your perfect sleepwear.

The Bedroom, New York 

THURS - FRI: 1PM - 7PM
SAT: 11AM - 7PM
SUN: 12PM - 6PM

255 Elizabeth St., New York, NY 10012

323.538.6646

The Bedroom, Atlanta

1170 Howell Mill Road NW
Suite P18A
Atlanta, GA 30318 
DIRECTIONS
MON - SAT: 11-7 
SUN: 12-6

323.438.2810

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

What is Talkable?

Talkable is our referral program. If you love Lunya and think a friend would too, you can send them a $20 code via email to spend on their first Lunya order. When they successfully apply their discount code at checkout, you will receive an email with $20 for yourself to redeem on any future order. You may send codes to as many friends as you want and will receive a $20 reward for each friend that makes a first purchase using their code. Please note that these rewards are not stackable; only one $20 code may be applied per purchase.

What is Klarna?

What is Klarna?

Klarna allows you to split your purchase into 4 payments that will be automatically charged to your debit or credit card every 2 weeks. There is no interest, no catch, and no hidden fees. It’s that easy.

How do I sign up?

There’s no sign up required! If your order is eligible to pay in 4 interest-free installments, the option will be presented at checkout, and there’s no need to enter extra information. Simply choose 4 interest-free installments as your payment method at checkout and enter your credit or debit card information. This is the card that Klarna will use for your scheduled automatic payments.

Which payment methods are accepted?

Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

Does Klarna perform a credit check?

When you choose to pay in 4 interest-free installments, pay through in-app shopping, or pay later in 30 days, Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as an inquiry on your credit report.

Is there a late fee?

Klarna aims to ensure that customers have a clear overview of the payment plan with complete transparency on the installment due dates. They always send a reminder before the payment is due. If you do miss a payment, they allow for a grace period by retrying within 10 days. A reminder during this retry period is also sent. In the event that a payment is still not made after a 10 day grace period, a late fee of up to $7 is applied to the next installment due date. Klarna will only ever charge one late fee per installment. To keep you in the loop, they'll send you an email notification if your payment was unsuccessful.

What happens if I make a return?

We've got you covered! Any payments already made will be refunded to your original payment method and your remaining payments will be cancelled. If the return credit causes the order to be overpaid, the overpaid amount will be automatically refunded to your original payment method. Otherwise, your upcoming payments will continue to be collected until the remaining balance is paid off. You can check the status of return credits and refunds anytime by logging in to Klarna online or in the Klarna mobile app.

How do I contact Klarna?

Got a question about Klarna or pertaining to a payment through Klarna? Feel free to contact them directly here.

Can I order if I live outside of the US?

We do ship internationally for a flat rate fee of $10 to Canada, the U.K., Australia, New Zealand, and some of the EU (France, Germany, Italy, Ireland, Spain, and the Netherlands). Please note that international customers are responsible for duties and taxes prior to/upon delivery. Fedex will reach out to the phone number provided during checkout for fee collection. All sales are final and do not qualify for returns/exchanges.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Due to COVID- 19, our carriers have been experiencing slight delays in shipping, so please allow for 7-15 business days (Monday thru Friday, excluding weekends and holidays) for your ground orders to arrive. We apologize for any inconvenience and are working hard to get you your sleepwear as soon as we can. Thank you so much for your patience and understanding!

For Alaska and Hawaii, there is a flat-rate Ground shipping charge on all orders of $19, and a charge of $48 for Expedited shipping. 

We also ship internationally for a flat rate fee of $10 to Canada, the U.K., Australia, New Zealand, and some of the EU (France, Germany, Italy, Ireland, Spain, and the Netherlands). Please note that international customers are responsible for duties and taxes upon delivery.

What Shipping Providers do you use?

We use FedEx for all orders. Ground shipping for all U.S. orders may take up to 7-12 business days to arrive from the day you receive your shipping confirmation. International orders may take up to 8-12 business day to arrive from the day you receive your shipping confirmation.

My order didn't arrive when I thought it would!

Due to COVID-19, we are experiencing longer processing and shipping times than usual. While we totally empathize (believe us—we love our PJs too), arrival times are not guaranteed and shipping costs are non-refundable.

Oh no! What if I think I received something that is damaged?

If you receive an item that you believe is damaged or incorrect, please reach out to our customer happiness team immediately by contact us.

Eff! My package was lost, stolen, or damaged!

Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

What is the international shipping policy?

International orders may take up to 8-15 business days (Monday-Friday) to arrive from the day you receive your shipping confirmation. Please note that international customers are responsible for duties and taxes prior to/upon delivery. Fedex will reach out to the phone number provided during checkout for fee collection. All sales are final and do not qualify for returns/exchanges.

Returns + Exchanges

How do I return a Lunya item?

We want you to be completely satisfied with your Lunya purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer free shipping on all U.S. returns. Lunya accepts returns of unworn/unwashed items within 30 days of your ship date. We've made it simple for you to initiate an online return here.

International orders are not eligible for return or exchange at the current time.

What’s Lunya's return policy?

A return must be requested 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return. International orders are not eligible for return or exchange at the current time.

Please note: For all U.S. orders, original shipping and handling charges are not refundable, however if you need to return your item, the return shipping is on us!

I would like to return for a refund...

No worries, we got you. Select the item(s) you're sending back and request a refund. You will receive an Instant Refund code in your email that can be used towards any purchase at lunya.co, paying any remaining amount due with an accepted payment method.

Print your return label and mail back the original item with the packing slip included inside the package. Your package should only include items listed in that particular return packing slip. If you received your order in one of our ‘Good For…’ shipping bags, we made those conveniently re-sealable so you can use that to ship your return back to us. Once received, we will refund the full balance or any remaining balance in your Instant Refund code back to your original payment method.  

I just need to exchange for a different color or size...

Not a problem. Simply select the item you're sending back. You will be prompted to select a new size and color. After that, print the provided packing slip and return label and mail back the original item. We will ship the new item to you right away.

I need to exchange for a different style...

Let's get you something you love. Select the item you are sending back and request a refund. Use the provided Instant Refund code (it's just like a gift card code) to buy any new item.  Next, print your return label and packing slip and mail back the original item.  Once received, we will refund any remaining balance to your original payment method.

But it was a gift! What now?

Did your gift not fit quite right? Want to find something else to spend your nights in? No problem! We’re happy to exchange your item(s) for another product or a store credit. Enter your order number, zip code of where gift was shipped, along with the name of the person the order was originally shipped to. This information can be found on your gift receipt/packing slip. Enter your email address and we will send you a return prepaid return label. Need help? Contact Us and we will gladly track down details.  

If you aren’t sure what you want, we can issue you a store credit that can be used online or in-store. That credit will never expire so you can take your time deciding what you would like instead. 

Just need to exchange a gift? After selecting your return item(s), we will send you a return label and Instant Refund code.  Use the code to place a new order and we will send it right away. Use your Instant Refund code any way you like! The Instant Refund code is just like shopping with a gift card. For a higher priced item, you can pay the difference at checkout.  

I am expecting a refund... How long does this take?

Please allow 6-12 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.

Can I return or exchange an international order?

International orders are final sale and are not eligible for return or exchange at the current time.

Start a Return

International

What countries/regions are eligible for international orders?

Click here to see what countries we currently ship to.

How do I place an international order?

First, select your desired shipping destination at any of the following locations on the website:

If you are browsing from an eligible international shipping country/region, you will be prompted with a window

The flag located at the top right-hand corner when viewing on desktop or the flag located in the bottom footer on your mobile device

On individual product pages

In the cart, by selecting ‘change country/region’

Once the shipping destination is selected, the currency and available products for that country/region will automatically update. To change your shipping country/region, please select from any of the above locations on the website. 

Please note that payment is collected and processed by our international shipping partner, Global-E.

You can find Global-E's terms and conditions by following this link to their website.

Can I place an international order over the phone?

International orders can only be placed online at lunya.co.

When will my international order be charged?

Your credit card card will be charged when you place the order.

What forms of payment do you accept for international orders?

We accept the following payment types:

Payment types vary per country, due to local laws and/or payment availability.  Local payment methods are available and viewable upon checkout.

In which currency will my international order be charged?

You will be charged the value of the order in the currency of the country/region you selected. If you charged your order to a credit card or account in a different market from the shipping country/region, or if your credit card is tied to another currency, additional bank fees may apply. Please contact your bank for more information.

Will I be charged duties and taxes?

Any local import duty, taxes or customs clearance are not included in our prices and must be paid for by you.  

Pro tip: we also provide an option to prepay duties and taxes in advance (using our express courier service), so you can see the fees before you submit your order and there will be no additional costs when you receive your package, guaranteed.  Any inspections and fees applied on imports are unfortunately beyond our control, should you decide not to prepay taxes during checkout.

When can I expect my order to arrive?

You will receive an email when your order ships. After your order ships, it will arrive at the shipping address within 3 to 7 business days. Please note that in some rare occurrences, the delivery timeframe could be extended. 

You can track your order through our Track Order page.

Business days are Monday through Friday, excluding U.S. federal holidays.

Can I overnight an international order?

We do not offer overnight delivery for international orders. 

What is the international return policy?

We are happy to accept returns for merchandise purchased on lunya.co that has not been worn, washed, or altered, with tags still attached and in the original packaging within 30 days of purchase. 

To start the returns process, please use our Returns Portal to receive a return label for your order. 

Please note that the shipping costs paid at the time of the order will not be refunded. 

Items returned without an authorized return label from Customer Service will not be accepted. Keep the Return Tracking Number for your package to monitor the delivery status.

How much is the international return fee?

For all international orders there is a $10 return fee.

Prepaid duties and taxes are collected by your local customs authority and are therefore non-refundable. 

As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the return(s) paperwork.

What do I do if the item(s) in my international order arrive damaged or defective?

Lunya stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact  customer service via our Help Center.

How long will it take to receive a refund on a returned international order?

Refunds are typically issued within 20 business days, which includes the transit time back to our warehouse and the processing time needed to inspect the item. You will receive an email once your refund has been completed.

Can I return a gift I received from an international order?

At this time, lunya.co does not process exchanges on international gift orders. 

Any credit for items returned from a gift order will be issued to the original purchaser. 

You are welcome to contact a customer service representative via our Help Center for additional assistance.

Can I return an international order to a store?

Our stores cannot accept returns for orders placed online. 

You are welcome to contact a customer service representative via our Help Center for additional assistance.

How do I track my international order?

You can receive the most updated delivery information through our Track Order page.  You will need: 

The order number (beginning with GE)  

The email address used to place the order 

Should you require any further information or assistance, please do not hesitate to contact us.

Contact Us

Support Hours:

Mon-Fri
 9:00am – 5:00pm PST
*Excludes Holidays

Looking for more info on products, shipping, fabric, and more?

View FAQ

Get in Touch

Have questions about your order, or a general inquiry?

Email us

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