FAQ

We want you to be completely satisfied with your Lunya purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer free shipping on all returns. Lunya accepts returns of unworn/unwashed items within 30 days of your ship date. We've made it simple for you to initiate an online return here.

We have outlined the important things to remember below...

Merchandise must be returned within 30 days of ship dateMerchandise must not be worn, washed, or alteredMerchandise must be returned in original packagingReturns must include the packing slip supplied during return process (packing slip will auto generate along with USPS label). Please print out and include in the return packageMerchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to youAt this time, the following merchandise is final sale and not eligible for a refund––intimate bottoms, gift cards, gifts with purchase, and promotional items

Please note: Original shipping and handling charges are not refundable, however if you need to return your item, the return shipping is on us!

You may be making a huge mistake, but no worries, we got you. Select the item you're sending back and request a refund.  You will get an Instant Refund code but you don't have to use it.  Print your return label and mail back the original item with the packing slip included inside the package. If you received your order in one of our ‘Good For…’ shipping bags, we made those conveniently re-sealable so you can use that to ship your return back to us. Once received, we will refund the full balance back to your original payment method.  

Sweet–you’re making the right call.  Simply select the item you're sending back.  You will be prompted to select a new size and color.  After that, print the provided packing slip and return label and mail back the original item.  We will ship the new item to you right away.  

Great call.  Select the item you are sending back and request a refund.  Use the provided Instant Refund code (it's just like a gift card code) to buy any new item.  Next, print your return label and packing slip and mail back the original item.  Once received, we will refund any remaining balance to your original payment method.  

No problem! We are happy to allow you to make gift returns. Enter your order number, zip code of where gift was shipped, along with the name of the person the order was originally shipped.  Enter your email address and we will send you a return prepaid return label.  Need help?  Email happiness@lunya.co and we will gladly track down details.  

If you aren’t sure what you want, we can issue you a store credit that can be used online or in-store. That credit will never expire so you can take your time deciding what you would like instead. 

Just need to exchange a gift? After selecting your return item(s), we will send you a return label ad Instant Refund code.  Use the code to place a new order and we will send it right away.  Use your Instant Refund code any way you like!  The Instant Refund code is just like shopping with a gift card.  For a higher priced item, you can pay the difference at checkout.  

Please allow 5 - 8 business days for us to receive your order. Heads up - it may take up to 3 days for us to process your return in house. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your credit card account.

If you receive an item that you believe is damaged or incorrect, please reach out to our customer happiness team immediately by emailing happiness@lunya.co, or giving us a call at (310) 395-2666.

All orders are fulfilled within 1-3 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Currently, we only ship domestically (including Alaska and Hawaii). At this time, we cannot ship internationally or to Canada.

For all ground shipping orders, we use the United States Postal Service. Ground shipping may take up to 8 business days to arrive from the day you receive your shipping confirmation.

For orders under $200.00 there is a USPS domestic flat-rate shipping charge of $5.00.

We offer complimentary domestic shipping via USPS for all orders over $200.00. 

Yes! We offer FedEx 2-Day Shipping for a $18 flat rate. Orders placed Thursday after 2pm PST will not be shipped over the weekend. If the order is placed before 2pm PST on Thursday, it will ship out on Friday and be delivered the following Tuesday. For all orders placed on Saturday or Sunday, orders will be shipped out the following Monday and will be delivered that Wednesday.

Please note that while we prioritize these orders, there still may be a processing time of up to three days before your order is shipped.

FedEx Overnight Shipping is available upon request. In order to receive this service, please call us 310.395.2666 or email happiness@lunya.co. Please note we can only accommodate these requests Monday through Thursday during business hours. While we will do our best to fulfill your request, we cannot guarantee that this service will be available.

While we totally empathize (believe us - we love our PJs too), due to internal shipping issues with our carrier that are beyond our control, arrival times are not guaranteed and shipping costs are non-refundable.

Oh no! Please file a claim with the shipping carrier first, then shoot us an email to happiness@lunya.co letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

If you’re not quite sure which size is right for you, email us - happiness@lunya.co. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!

We want to speak to you too! Email us at happiness@lunya.co with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Come visit our showroom in Santa Monica or our store in New York City. We would be more than happy to assist you and help you find your perfect sleepwear.

The Bedroom, Los Angeles1032 BroadwaySanta Monica, CA 90401Monday - Friday: 9am - 6pmSaturday: 10am - 4pm*Credit card only
The Bedroom, New York255 Elizabeth St.New York, NY 10012Monday - Saturday: 10am - 7pmSunday: 11am - 5pm

Sure can! Host a shopping party or event in our modern Santa Monica showroom. Wine, light bites, friends, sleepwear and shopping - all the good things! Contact happiness@lunya.co to schedule.

Friendbuy is our referral program. If you love Lunya and think a friend would too, you can send them a $20 code via email to spend on their first Lunya order. When they successfully apply their discount code at checkout, you will receive an email with $20 for yourself to redeem on any future order. You may send codes to as many friends as you want and will receive a $20 reward for each friend that makes a first purchase using their code. Please note that these rewards are not stackable; only one $20 code may be applied per purchase.

Gift Wrap Selection

Select the number of separate gift wraps you would like and which products you would like to bundle together.