Have a shipping question for us? You’re probably not the first to ask. Check out our shipping policies below! Still not sure of something? Drop us a line -firstname.lastname@example.org- and we will get back to you as soon as we can.
WHAT IS THE SHIPPING POLICY? All orders are fulfilled within 1-3 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Currently, we only ship domestically (including Alaska and Hawaii). At this time, we cannot ship internationally or to Canada.
WHAT SHIPPING PROVIDERS DO YOU USE? For all ground shipping orders, we use the United States Postal Service. Ground shipping may take up to 8 business days to arrive from the day you receive your shipping confirmation.
For orders under $200.00 there is a USPS domestic flat-rate shipping charge of $5.00.
We offer complimentary domestic shipping via USPS for all orders over $200.00.
DO YOU OFFER EXPEDITED SHIPPING?
Yes! We offer FedEx 2-Day Shipping for a $18 flat rate. Orders placed Thursday after 2pm will not be shipped over the weekend. If order is placed after 2pm on Thursday, orders will ship out on Friday and be delivered the following Tuesday. For all orders placed on Saturday or Sunday, orders will be shipped out the following Monday and will be delivered that Wednesday.
Please note that while we prioritize these orders, there still may be a processing time of up to three days before your order is shipped.
FedEx Overnight Shipping is available upon request. In order to receive this service, please call us (310.395.2666) or email email@example.com. Please note we can only accommodate these requests Monday thru Thursday during business hours. While we will do our best to fulfill your request, we cannot guarantee that this service will be available.
MY ORDER DIDN’T ARRIVE WHEN I THOUGHT IT WOULD! While we totally empathize (believe us - we love our PJs too), due to internal shipping issues with our carrier that are beyond our control, arrival times are not guaranteed and shipping costs are non-refundable.
EFF! MY PACKAGE WAS LOST, STOLEN, OR DAMAGED! Oh no! Please file a claim with the shipping carrier first, then shoot us an email to firstname.lastname@example.org letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.